You can borrow from your friends who have the same phone as you or you could buy one. The next thing you should do is find another USB cable you could use to bridge a connection between the phone and the computer. It is only then that you could confirm a connection couldn’t be established using the USB cable you have in your possession. But in order to confirm that you should connect the phone to another computer to see if it would also fail to detect the new hardware.Īs a user trying to troubleshoot the problem, make sure the other end of the cable is attached firmly to your phone while the other to the computer. When you connect your device to your computer and the machine failed to detect that a new hardware was just plugged in, it’s a sign of a broken USB cord. ![]() Going About Hardware-Related Problemsīroken USB Cable. The only option left for you to do is to uninstall KIES from your computer completely and reinstall it. ![]() In case you recently updated your phone and this problem occurred, neither the reinstallation of the drivers nor the KIES connection troubleshooter can fix the problem. ![]() This procedure has been proven effective by many users already as far as failed KIES installation and corrupt drivers are concerned. Once the troubleshooting process is finished, reconnect the phone to your computer and see if it works.Choose Yes on any installation warning messages.The entire process would include installation of the drivers if the computer detects they’re not in the system and/or reinstallation if they are corrupt. Click Tools, and then choose Troubleshoot connection error.Otherwise, disconnect the S4 before doing the following step. Once the computer and the Galaxy S4 are up, launch KIES and connect the phone to see if the connection is made.(Yeah, I know it sounds dumb but rebooting your devices, oftentimes, solve a lot of problems.) Close KIES and reboot both your computer and phone.Disconnect the device from your computer.The application offers a connection troubleshooter so you should try that first before going further. You could also install Samsung KIES if you haven’t already. You could try to automatically search for the drivers online by going into the Device Manager and update the drivers from there. If it says that the device or USB is not recognized, then you need to reinstall the drivers. How would you know if the problem is with the drivers?Ĭonnect your Galaxy S4 to your computer using the original USB data cable. More often than not, it’s the drivers that are compromised that’s why even if the hardware is working and properly connected to the computer, they just wouldn’t be bridged because it’s either the driver, which serves as the bridge, does not exist or was corrupted during the installation. If this happens, it’s either KIES won’t launch or result to errors whenever a Samsung smartphone (in this case, the Galaxy S4) is connected to the computer. However, for some reason, there are times when the process fails. The installation of Samsung KIES is easy to do, many would say. Software-related problems (numbers 1, 2 and 6) can easily be fixed but problems that directly concern the hardware (numbers 3, 4 and 5) may need more in-depth knowledge to fix or may require the intervention of an expert or a technician. The computer has issues with its hardware.Samsung KIES cannot detect the Galaxy S4 if one of the following happens: ![]() While the problem is common and easy to fix, it is very annoying especially when you need to backup or restore your data to or from your computer. There could be a lot of things that may result to Samsung KIES not being able to detect Galaxy S4 when connected to a computer.
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